Shipping Times and Costs

Lapz is committed to delivering your order swiftly and securely. Enjoy hassle-free shipping to every corner, bringing your unique style straight to your door. We offer:

• Complimentary ground shipping within 7 to 10 business days.
• Each purchase arrives elegantly packaged in our signature box tied with a ribbon, with exceptions noted for certain items.
• For more details on shipping methods, costs, and delivery times, please refer to our TC.

Payment Methods

At Lapz, we offer convenient payment options to enhance your shopping experience:

• Credit Card: We accept major credit cards. Your card will be charged when the order is confirmed. Take advantage of our Fast Checkout option to securely save your credit card details for future purchases.
• PayPal: Shop easily and securely without entering your credit card details on our website. Your PayPal account will be charged upon order completion. Visit paypal.com to create or access your PayPal account.

Exchanges, Returns and Refunds

At Lapz, we strive to provide you with high-quality, customized fashion that you love. However, we understand that sometimes things don’t go as planned. Please review our return policy below.

General Returns

Eligibility for Returns

• Items must be unused, unwashed, and in the same condition that you received them.
• Items must be returned in the original packaging with all tags attached.

Return Window

• You have 14 days from the date of receipt to return eligible items.

Non-Returnable Items

• Customized items and running materials are non- returnable and non-refundable unless there is a manufacturing defect or an error on our part.

How to Return an Item

Contact Us

• Email our customer service team at support@lapz.co.uk with your order number, details of the item you wish to return, and the reason for return.
• We will provide barcode to you with a return authorization and instructions on how to proceed.

Shipping

Packaging

• Securely package your return item to prevent any damage during shipping.
• Include a copy of the original receipt or proof of purchase.

Refunds

Processing Refunds

• Once we receive your return, we will inspect the item and notify you of the approval or rejection of your refund.
• If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a 3 to 5 working days.

Late or Missing Refunds

• If you haven’t received a refund yet, first check your bank account again.
• Then contact your credit card company; it may take some time before your refund is officially posted.
• Next, contact your bank. There is often some processing time before a refund is posted.
• If you’ve done all of this and you still have not received your refund, please contact us at support@lapz.co.uk

Exchanges

Defective or Damaged Items

• We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact us at support@lapz.co.uk

Contact Information

For any questions regarding our return policy, please contact us at support@lapz.co.uk