Privacy Policy – UK GDPR Compliant

1. Information We Collect

• Personal details (name, address, email, phone)
• Payment information (processed securely via third-party providers)
• Order history and preferences
• Website usage data (cookies, analytics)

2. How We Use Your Data

• Process and deliver your orders
• Communicate about orders, products, and promotions
• Improve our website and services
• Comply with legal obligations

3. Sharing Your Data

• Payment processors (for transaction completion)
• Delivery & courier companies
• IT service providers (for website/email functionality)
• We never sell your data.

4. Cookies

We use cookies for site functionality and analytics. You can adjust browser settings to block cookies, but this may affect functionality.

5. Data Retention

We retain personal data only as long as necessary for order fulfilment, legal obligations, and business purposes.

6. Your Rights (UK GDPR)

• Access, update, or delete your personal data
• Object to or restrict processing
• Withdraw consent to marketing
• File a complaint with the UK ICO

7. Security

We use industry-standard encryption and safeguards to protect personal data.

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Returns & Refunds Policy

Returns Window

You may return eligible products within 14 days of delivery.

Eligibility

• Items must be in unused, unwashed, and resaleable condition, with original packaging and tags intact.
• Customised products and running materials are non-returnable unless defective.

Faulty Goods

If you receive a faulty product, contact us with photos within 7 days of receipt. We will arrange a replacement or full refund.

Refunds

• Refunds are issued to the original payment method within 5 working days after inspection.
• Shipping costs are non-refundable unless the product is faulty.

Return Process

1. Email Support@lapz.co.uk with your order number and reason for return.
2. We will provide a return address and instructions.
3. Ship the product back securely; retain proof of postage.