Frequently Asked Question

  • What kind of clothing does Lapz offer?

    Lapz specializes in premium ladies' clothing, offering a wide range of garments and high-performance running materials. Our collections blend European fashion with innovative design, focusing on style and individuality.

  • Do you offer customisation?

    Yes, absolutely! Customization is at the heart of the Lapz experience. You have the unique opportunity to design your clothes. This includes selecting fabrics, choosing colours, and even printing your own designs or cherished photos onto your garments.

  • Where are your clothes manufactured?

    Our clothing is crafted with care and comes straight from the heart of Europe, ensuring premium quality and contemporary style.

  • How do I find the right size?

    We offer a detailed size guide on each product page to help you find your perfect fit. We recommend comparing your body measurements to our charts for the most accurate sizing. If you're still unsure, our customer service team is happy to assist you.

  • How do I care for my Lapz garments?

    Specific care instructions are provided on the label of each garment. We recommend following these instructions carefully to ensure the longevity and quality of your clothing.

  • How do I place an order?

    Simply browse our collections, select the items you love, choose your size and customisation options (if applicable), and add them to your basket. When you're ready, proceed to checkout. You can check out as a guest or create an account for a faster future shopping experience.

  • Do I need an account to place an order?

    No, you can check out as a guest. However, creating an account allows you to track your orders, view your order history, save your shipping details, and enjoy a quicker checkout process for future purchases.

  • Can I change or cancel my order after placing it?

    We process orders quickly to ensure fast delivery. If you need to amend or cancel your order, please get in touch with us as soon as possible—ideally within one hour of placing it. We’ll make every effort to assist, but once processing has started, we may not be able to make adjustments.

  • How do I apply a discount code?

    You can apply your discount code at the checkout page. Simply enter the code into the designated "Discount Code" box and click "Apply." Please note that only one discount code can be used per order.

  • What is your return policy?

    We want you to be completely happy with your Lapz purchase. If you're not satisfied, you can return items within 14 days of receiving your order for a refund or exchange, provided they are in their original, unworn, unwashed condition with all tags attached. Please note that custom-designed items may be subject to different return conditions (see our full Returns Policy).

  • How do I initiate a return or exchange?

    Please contact our customer service. They will guide you on how to do a return. We are not offering exchange.

  • Do I have to pay for return shipping?

    Customers are responsible for the cost of return postage for unwanted items. If an item is faulty or incorrect, we will cover the return postage cost.

  • How long does it take to process a refund?

    5 working days.

  • What if I receive a faulty or incorrect item?

    If you receive a faulty, damaged, or incorrect item, please contact our Customer Service team immediately with your order number and photos of the issue. We will organise either a replacement or a complete refund for you, and we’ll also take care of any return shipping charges.

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